Ticketing Views
Ticketing views are used to list tickets. There are 4 out-of-the-box views available:
Tickets for my groups. This view shows all tickets assigned to a group for which the current user is registered as member
Tickets for me. This view shows all tickets assigned to the currently logged in person
Tasks for my groups. This view shows all tasks assigned to a group for which the current user is registered as member
Tasks from my groups. This view shows all tasks related to tickets assigned to a group for which the current user is registered as member
Besides views, the ticketing module also provides search result lists for tickets and tasks. All featured described for view are available for these search result lists as well.
Sorting
All columns in a view can be sorted in alphabetic order. Both ascending as descending. Click on the sort icon to set the sorting to the clicked column. Click again to change the order of the sorting.
Modify Columns
The default set of columns shown in views can be changed by clicking the "configure columns" button on top of each view and search result list.
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