Targets

Set the SLA targets for the service

This page allows you to set SLA targets for a service. You can set

• Service Targets per process per priority

• Maintenance Window

• Operation hours

Service targets

This section shows a list of processes for which targets per priority can be set. The displayed processes are coming from the datastore parameter selected as "Target type parameter" in the general settings of SSP.

The displayed priorities are coming from the datastore parameter selected as "Target priorities parameter".

Maintenance Window

Select a From – To date for a single occurance of the maintenance window. If for example your outage is a complete weekend from Friday evening till Monday morning, select that full period for 1 occurance.

The from date field is used to:

• Set the day of the week

• Set the day of the month

• Set the day of the week in the month

• Set the duration on a single window

Repeats, contains these values:

• Daily

• Weekly

• Monthly

• Yearly

Repeat every, is a number

Type of repeat, contains these values:

• For Daily

  • No option

• For Weekly

  • Mon, Tue, Wed, Thu, Fri, Sat, Sun

• For Monthly

  • Day of month

  • Day of week

• For Yearly

  • No option

Table with possible combinations and text to show when combination is selected. All lines assume that in the date fields, this is selected:

When = Tuesday, 21.APRIL.2020

Repeats	Repeat every	Repeat Type	Sentence
Daily	1	N/A	Every day
	2	N/A	Every 2 days
Weekly	1	Mon	Every week on Mon
	2	Tue	Every 2 weeks on Tue
	1	Sat, Sun	Every week on Sat, Sun
Monthly	1	Day of month	Every month on day 21
	2	Day of month	Every 2 months on day 21
	1	Day of week	Every month on the third Tue
	2	Day of week	Every 2 months on the third Tue
Day of Year	1	N/A	Every year on Apr 21
	2	N/A	Every 2 years on Apr 21

Operation Hours

Select the days and times on which the service is available according to the SLA.