Add log entries for Action Forms

When an Action form is filled in, a ticket is started. But this does not come automatically in the 'Log' tab.

To perform this, the started process needs to be edited.

We will use the webservice called 'Services: add log to service'.

Open your process, and add a step where you want the log to be updated with e new entry.

Step type: Webservice Call

Mappings:

• ServiceGUID: insert the GUID from the selected service in the form

  • Normally, Action Forms will hold a field called 'ServiceGUID', this is summoned via:

    • #REPLACE-FORMFIELD-serviceguid#

• ActorPerson

  • Insert 0' for system

  • Insert the unique ID of the requestor to have the full name of the person who started the ticket

    • #REPLACE-REQUESTOR-Requestor-UniqueID#

• Action

  • Create the text to be shown in the Log-overview, this is visible for all actors of the service

• Description

  • Create the text to be shown in the details page of the log-entry. This can be limited via ACLs

• Providername

  • Insert the Providername (see any other process in your environment, we usually use a varialbe with the name '00 ProviderName')

• SecurityCheck

  • Insert the Providername (see any other process in your environment, we usually use a varialbe with the name '00 Provider Security key'

The 'Action' is shown here:

The 'Description' is shown in the Details-popup: