Adapters
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Adapters are the way to communicate with external systems, like HP ServiceDesk 4.5, Service Manager 7, BMC ServiceDesk Express, LDAP etc.
The Adapters screen is opened by clicking on the Adapters button in the Admin Panel. Per installed adapter a tabular page is displayed with the specific settings of that adapter.
LDAP can be used to authenticate users. The big benefit of using LDAP is that users are able to use the same username and password to access SSP 7 as they use to get access to the network. SSP 7 supports the standard LDAP protocol and can be used with Microsoft's Active Directory.
The following settings should be done to make LDAP authentication work:
Main LDAP Path
URL to get access to the main LDAP authentication server. For example: LDAP://DC1.COMPANY.LOCAL/DC=DC1,DC=COMPANY,DC=LOCAL
Alternative LDAP Paths
In case multiple LDAP paths are used, the alternative paths can be defined here. These alternative paths are only used for user lookup (NOT authentication). It should only be set if not all users can be found in the main LDAP path. Multiple entries are possible and should each start on a new line.
LDAP Username
Username that is entitled to browse the LDAP tree
LDAP Password
Password of the LDAP Username
LDAP Authentication Type
Select the type of authentication configured for your LDAP server. Available authentication types are Basic Authentication and FastBind authentication.
LDAP Type
Select the type of LDAP server used. Choose Active Directory in case the Microsoft Active Directory is used, for other systems use the option Other.
LDAP unique ID field
Type the name of an LDAP field that contains an unique user identifier. This field is used to identify users uniquely in SSP and to lookup persons through external adapters. The value that is read from this LDAP field, is used to run the "User query" defined in each Adapter.
LDAP Login Field
This is the LDAP field that contains the login as used on the SSP login page.
LDAP ADS Path Field
The LDAP server might expect an ADS path formatted login. Only if so, please enter the LDAP field containing this ADS path. This option is not to be used in case of Microsoft Active Directory.
The HP Service Manager adapter can communicate with the HP Service Manager web services. Please check the to see which version of Service Manager are supported.
Store detailed information about persons in your person database.
For more information on Person Data, please go here
Use connection strings to store links to external systens, including passwords. In case your environment is pointing to a linked production system, you can use connection strings to make a TEST system point to a test system of the linked application as well. All references in datastores and webservices remain the same, only the connection string needs to be changed.
Store passwords to databases or external systems in a single place. Passwords can be referred to in a format like this: #PASSWORD-MyPassword#. Use these references in connection strings and webservices.
The HP Service Desk adapter can communicate with the HP Service Desk web API. Please check the to see which version of Service Desk are supported.
Web Services can be used to communicate with 3rd party solutions. Both SOAP as REST is support. The Web Services configured here are outbound web services, to load data from external source. In case you are looking for inbound webservices, please check section or the Javascript API.
For more information on the Web Services, please go .
